Shipping policy
Delivery dates provided may be subject to change due to high demand of some of our most popular items. This may cause delivery delays, depending on the availability of the items. We appreciate your patience and will do our best to get the products to you in a timely manner.
Shipping Policy:
The Furniture Hub offers in house delivery within a 200 km raidus of the showroom. We also outsource delivery to third party shipping companies for customers outside of our delivery area for additional charges. Please contact us for shipping quotes outside of our delivery area. Generally, items will be shipped within 5-7 business days of the order being placed. Shipments are normally scheduled to arrive between 11am-8pm, and an agent will call to confirm and set up a delivery date and time. If there is no one available to accept the delivery after it has been confirmed, additional charges may apply. This cancause delaysin receving the items and we are not responisble for any inconvenience that it may cause.
Deliveries to locations in rural areas typically result in longer transit times. We do not offer delivery to PO Box addresses.
After the order is placed, you will receive an email with a confirmation number which will be your order confirmation.
Please ensure that the area in which the products are to be placed is clear of furniture, clutter or any other obstructions. Our drivers do not remove any doors or make any alterations to your home in order to fit the merchandise into the specified location. Delivery is to the main floor only, we do not offer upstairs or basement deliveries.Our drivers do not remove old furniture, take back packaging, or assemble the new products.
Pick up Policy:
If you have placed an order to be picked up at the store, you must bring your order confirmation, as well as a valid photo I.D. The cardholder's signature will be required for pick up of any items ordered online.Please be sure that the size of your vehicle will accommodate the size of the merchandise being picked up. We are not responsible for loading and tie-down of the items or the safe transportation to your home.Damage occurred during transit is not covered under any warranty nor can we accept items that have been damaged during transportation.
Damages and other issues: You are required to inspect your items upon receiving your delivery, and must contact us by email immediately, providing pictures of the damage. We will assess the damage and take care of the issue. If you have received the wrong item, please contact us immediately so we can correct the issue. Customers are responsible for ensuring that the items purchased will fit inside there home.If the product arrives in damaged condition, please do not accept the delivery, and return it back to the shipper. If there are any damages found once removing the items from the packaging, it is your responsibilty to notify The Furniture Hub within 24 hours of accepting the delivery. You will be required to email us photos of the damage so we can take care of the issue immediately. In a situation where the items arrive damaged from a third party delivery company, we require you to notify us immediately, in which they will investigate the shipment of the damaged products through their claims department. You will be responsible for storing the products in a safe and dry place, at the address where the items were delivered.
For any problems with your order, please contact us at 647-961-8258 or by email at thefurniturehub@hotmail.com.
Shipping Policy:
The Furniture Hub offers in house delivery within a 200 km raidus of the showroom. We also outsource delivery to third party shipping companies for customers outside of our delivery area for additional charges. Please contact us for shipping quotes outside of our delivery area. Generally, items will be shipped within 5-7 business days of the order being placed. Shipments are normally scheduled to arrive between 11am-8pm, and an agent will call to confirm and set up a delivery date and time. If there is no one available to accept the delivery after it has been confirmed, additional charges may apply. This cancause delaysin receving the items and we are not responisble for any inconvenience that it may cause.
Deliveries to locations in rural areas typically result in longer transit times. We do not offer delivery to PO Box addresses.
After the order is placed, you will receive an email with a confirmation number which will be your order confirmation.
Please ensure that the area in which the products are to be placed is clear of furniture, clutter or any other obstructions. Our drivers do not remove any doors or make any alterations to your home in order to fit the merchandise into the specified location. Delivery is to the main floor only, we do not offer upstairs or basement deliveries.Our drivers do not remove old furniture, take back packaging, or assemble the new products.
Pick up Policy:
If you have placed an order to be picked up at the store, you must bring your order confirmation, as well as a valid photo I.D. The cardholder's signature will be required for pick up of any items ordered online.Please be sure that the size of your vehicle will accommodate the size of the merchandise being picked up. We are not responsible for loading and tie-down of the items or the safe transportation to your home.Damage occurred during transit is not covered under any warranty nor can we accept items that have been damaged during transportation.
Damages and other issues: You are required to inspect your items upon receiving your delivery, and must contact us by email immediately, providing pictures of the damage. We will assess the damage and take care of the issue. If you have received the wrong item, please contact us immediately so we can correct the issue. Customers are responsible for ensuring that the items purchased will fit inside there home.If the product arrives in damaged condition, please do not accept the delivery, and return it back to the shipper. If there are any damages found once removing the items from the packaging, it is your responsibilty to notify The Furniture Hub within 24 hours of accepting the delivery. You will be required to email us photos of the damage so we can take care of the issue immediately. In a situation where the items arrive damaged from a third party delivery company, we require you to notify us immediately, in which they will investigate the shipment of the damaged products through their claims department. You will be responsible for storing the products in a safe and dry place, at the address where the items were delivered.
For any problems with your order, please contact us at 647-961-8258 or by email at thefurniturehub@hotmail.com.